FAQ
Frequently Asked Questions
Welcome to Helgem, where we anticipate and address your inquiries with the same precision and care that define our exquisite collections. Here, we’ve curated a set of answers to common questions to enhance your shopping experience.
1. What makes Helgem’s fashion unique?
At Helgem, we redefine elegance and individuality. Our curated collections reflect global trends while embracing the diverse essence of modern femininity. Each piece is crafted with meticulous attention to detail, ensuring you stand out with grace and style.
2. How can I contact Helgem for personalized assistance?
For tailored support, our team is at your service. Visit our iconic location at 73 Lyal Rd, Bow, London E3 5QQ, UK, to experience in-person assistance. Alternatively, reach us by phone at +44 752-854-3286 or email us at [email protected] for prompt and personalized responses.
3. What size should I choose?
Refer to our comprehensive size guide for accurate measurements and fit recommendations. If you need further assistance, our customer care team is delighted to guide you in choosing the perfect size for your desired outfit.
4. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information. Stay updated on the status of your purchase as it makes its way to your doorstep.
5. Can I modify or cancel my order?
We strive for quick processing, so modifications or cancellations may be limited. Contact us promptly at [email protected] or +44 752-854-3286, and our team will do their best to assist you.
6. What is Helgem’s return policy?
Our commitment to your satisfaction extends to our hassle-free return policy. Refer to our Returns & Exchanges page for detailed information on how to initiate a return or exchange.
7. Are gift cards available?
Absolutely. Elevate someone’s style with a Helgem gift card, available for purchase on our website. They make for the perfect gesture, allowing your loved ones to select their favorite pieces.
8. How can I stay updated on Helgem’s latest releases and promotions?
Subscribe to our newsletter for exclusive updates, early access to sales, and curated style insights. Follow us on social media platforms to join our community and stay in the loop on the latest trends.
9. What payment methods does Helgem accept?
Helgem accepts a range of secure payment options, including major credit cards, debit cards, and other convenient methods. Your financial security is paramount to us, and we ensure a seamless and protected transaction process.
10. How does Helgem handle customer privacy and data security?
At Helgem, your privacy is of utmost importance. We employ industry-standard security measures to safeguard your personal information. Refer to our Privacy Policy for a detailed overview of how we handle and protect your data.
11. Can I make changes to my shipping address after placing an order?
For security reasons, changes to shipping addresses are limited once an order is confirmed. Please reach out to our customer care team promptly at [email protected] or +44 752-854-3286 for assistance.
12. Does Helgem ship internationally?
Yes, we offer international shipping to bring Helgem’s elegance to your doorstep, wherever you are. Shipping rates and delivery times may vary depending on your location. Refer to our Shipping Information page for detailed international shipping details.
13. How can I collaborate with Helgem as a fashion influencer or blogger?
We appreciate your interest in collaborating with Helgem. For partnership inquiries, please contact our marketing team at [email protected]. We look forward to exploring creative collaborations that resonate with our brand ethos.
14. Are Helgem products sustainable and ethically produced?
Helgem is committed to responsible and sustainable fashion practices. Our collections prioritize ethical sourcing and manufacturing processes. Explore our Sustainable Fashion page to learn more about our commitment to a more sustainable future.
Feel free to explore our online store for more details, and if you have any additional questions, our dedicated customer care team is ready to assist you. Helgem is not just a brand; it’s an embodiment of style, quality, and a commitment to exceeding your expectations.